Closed Captioning Information
Information Regarding Closed Captioning
Closed captioning allows persons with hearing disabilities to have access to television programming by displaying the audio portion of a program as text on the television screen and provides a critical link to news, entertainment and other information. You can control closed captioning through your television remote control.
Troubleshooting Closed Captioning Issues:
Sunflower Broadband passes the information received from the original program provider and does not create or modify closed captioning data. Our system is designed to pass-through the captioning without adding or deleting any information that is provided to us. Most commonly, errors occur during live events, such as news and sports. In some cases, a customer’s equipment may cause good captioning information to be missing or distorted. In these cases, please refer to your equipment guide to verify that setting are correct.
Contact Information for reporting closed captioning errors:
Email: closedcaption@sunflowerbroadband.com
Phone: 785-841-2100 / 1-800-896-1214
Fax: 785-312-6984
