MOXI Installation Guide (BMC9022)
Thank you for choosing Sunflower Broadband and MOXI for your digital Services. Below are included some basic diagrams of how to set up your MOXI to your TV and/or Home Theater setup. If you find yourself needing more information than the included diagrams, you can contact us at (785)841-2100 or (800)869-1214 for additional technical support.
Quick Reference Diagrams
Please visit www.digeo.com for the full PDF manual and user guide.
Troubleshooting FAQ
Q: Why does my picture "Tile" or show up as small black and discolored squares?
A: There are many problems that can cause this. The most common tends to be a lack of signal strength to the digital box. This can be caused by bad interior wiring, bad exterior wiring, a poor/improper splitter or a simple improper configuration of your setup. The first thing to check would be to make sure you are using the wiring provided to you by Sunflower Broadband. This wiring is high end RG-6 cabling, quad-shielded to provide the best interference reduction and least amount of signal leakage. This wiring is to start at the cable outlet and connect to your digital box (if you need to use a splitter on your cable outlet, make sure the splitter is at least a 1 gigahertz splitter). From there you would connect it to your VCR or TV. If your configuration is set properly, you will want to contact our technical support for additional assistance.
Q: Why can’t I hear anything after hooking up my digital box?
A: If you are connecting everything through your TV, make sure that you have your TV set to the appropriate input or channel and that your TV isn’t muted. If you are connecting via an external audio receiver, make sure that it is powered on and set to the appropriate input. Also check your volume levels to make sure that both your receiver and the digital box are at proper levels for your home. If the problems persist, contact our technical support for additional assistance.
Q: Why do all of my channels say "One Moment Please"?
A: This is very similar to the problem of "Tiling" as this is typically caused by signal levels. Please follow the instructions listed above for "Tiling" and contact our technical support if the problems persist.
Q: Why are some of my MOXI features not working?
A: This is another situation where poor signal strength can cause certain items not to work properly on the MOXI box. The MOXI is sensitive to the amount of signal strength and the quality of the signal it receives as it constantly streams information back and forth, not only for Sunflower network connectivity, but also to ensure that the MOXI has the latest software versions and firmware updates. If these levels are low, it can cause anything from the "tiling" listed above to missing features to the box not functioning at all. If you have followed the steps outlined above, and it is still not functioning, please contact our technical support for additional assistance.
Q: I have an entertainment system/stereo cabinet that I keep my MOXI in and it seems to be very warm inside of it. Can this hurt the MOXI?
A: Yes, it can cause the MOXI to overheat, which will lead to poor performance for the MOXI. This can include anything from basic digital malfunctions ("tiling"), to features not working and even the MOXI fully not functioning. For best performance you should keep your MOXI out in the open and away from walls/backings that will not allow for proper airflow. You should also clean out the exhaust fan regularly to ensure that the airflow is not being blocked, which can lead to the MOXI overheating.
