HD DVR Installation Guide ( Tahoe )
Thank you for choosing Sunflower Broadband for your HD & DVR services. Below are included some very basic diagrams of how to set up your DVR to an HD TV, a VCR and Audio Receiver. If you find yourself needing more information than the included diagrams, you can contact us at (785)841-2100 or (800)869-1214 for additional technical support.
Please visit www.pace.com for a full PDF manual.
FAQ:
Q: What does DVR mean and what does it do?
A: DVR stands for Digital Video Recorder and sometimes is also termed as PVR (Personal Video Recorder). A DVR lets you record items on television for your own watching at a later time, typically also allowing for the pausing of live television (in case you need to leave your chair for a few minutes). These programs are stored on a hard-drive incorporated into the DVR until you delete them.
Q: How many programs can I record with my DVR?
A: That depends upon the content and length of what you are choosing to record. The Tahoe has 160GB hard drive, which allows for 60 hours of standard definition television or 10-15 hours of HD content to be recorded. The more HD content you record, the less standard television you can record and vice versa.
Q: Can I record more than one thing at a time? Can I record something and watch another program?
A: Yes, to both questions. The Tahoe is a dual tuner DVR, meaning you can set something to record on one of the tuners, change the channel and swap to the other tuner, thus allowing your original program to continue recording. You can also set up 2 simultaneous recordings. If you are watching the TV, you will need to be watching one of the channels you are recording. If you want to watch something different and still record 2 shows, you can watch a recorded item on the DVR and record 2 more programs, the tuners will take care of themselves and change the channels automatically.
Troubleshooting FAQ:
Q: Why does my picture "Tile" or show up as small black and discolored squares?
A: There are many problems that can cause this. The most common tends to be a lack of signal strength to the digital box. This can be caused by bad interior wiring, bad exterior wiring, a poor/improper splitter or a simple improper configuration of your setup. The first thing to check would be to make sure you are using the wiring provided to you by Sunflower Broadband. This wiring is high end RG-6 cabling, quad-shielded to provide the best interference reduction and least amount of signal leakage. This wiring is to start at the cable outlet and connect to your digital box (if you need to use a splitter on your cable outlet, make sure the splitter is at least a 1 gigahertz splitter). From there you would connect it to your VCR or TV. If your configuration is set properly, you will want to contact our technical support for additional assistance.
Q: Why can't I hear anything after hooking up my digital box?
A: If you are connecting everything through your TV, make sure that you have your TV set to the appropriate input or channel and that your TV isn't muted. If you are connecting via an external audio receiver, make sure that it is powered on and set to the appropriate input. Also check your volume levels to make sure that both your receiver and the digital box are at proper levels for your home. If the problems persist, contact our technical support for additional assistance.
Q: Why do all of my channels say "One Moment Please"?
A: This is very similar to the problem of "Tiling" as this is typically caused by signal levels. Please follow the instructions listed above for "Tiling" and contact our technical support if the problems persist.
